Operations coaching for private clubs
Club Cadence Consulting helps country, golf, and athletic club teams stop losing member and staff requests. A simple way of working, set up one department at a time, using the tools you already have.
Based in Palm Desert, California, working with private clubs anywhere.
A true story from a local club
Four people touched it. Nobody owned it.
Sound familiar?
None of them come from a lack of effort.
A member asks, someone says, I'll pass it on,
and it quietly disappears.
You find out a request stalled when the member complains.
Items bounce between people and departments because no one is sure who owns them.
Plenty of talking, but few clear next steps, owners, or dates.
When someone is off or leaves, their open items go with them.
Did anyone call about the ice machine?
gets asked three times a day.
Works with the tools and club software you already use. No new system to buy.
Shows every open item, who owns it, and where it stands.
Each morning at the bulletin board: yesterday, today, and anything you are waiting on.
The team reviews what flowed, what got stuck, and picks one thing to change.
Department heads work through what is stuck across departments.
Each request becomes a card with an owner. Cards move left to right as work gets done.
Anything that comes in: member requests, staff ideas, routine tasks.
Someone owns it and is working on it.
Stuck on a part, a vendor, or a decision. Visible so it gets help.
Finished and confirmed, so the team sees what got accomplished.
Powered by Trello, a web and mobile app with a free plan. Clubs can upgrade to a paid Trello plan anytime for extra features, or we use a tool you already have. Department heads own their bulletin boards. Team members update cards from their phones.
Zooming in on the Security & Gate Access bulletin board on a typical day.
What changes, and what doesn't
How it works
Built around how your club already works.
See how work flows today.
You getA short findings summary and a bulletin board designed for that department
Get the team up and running.
You getA working bulletin board and a team that knows how to use it
Make it stick.
You getCoaching when you need it, stepping back as your team runs it on its own
Then repeat for the next department, starting wherever it will make the most difference.
Founding pilot clubs
Why complimentary? This way of working is new to private clubs. Pilot results become the proof for the clubs that follow.
One point person: the department head leads the huddle and owns the bulletin board. I handle setup and coaching.
Results you can take to your board
Average time from New to Done, before and after.
How many items sit in Waiting On, and for how long.
Complaints or repeat asks about the same request.
A short five-question team survey at the start and end.
Time spent in status meetings and check-ins.
Ready to share with your board or committees, and useful going into budget conversations.
Questions
No. Bulletin boards run on Trello's free plan. You can upgrade later for extra features, or we use a tool you already have.
No. Your club software handles members, billing, and tee times. The Club Flow Framework™ handles day-to-day follow-through.
If they can use a phone, they can use the bulletin board. Training is one short session, and huddles happen in person.
We adjust at every Look-back. The goal is a rhythm that fits your club, not a rigid system.
Only your team and me. We agree up front what goes on cards, and member details can stay in your club software.
AI works best on organized information. Once requests live on a bulletin board, AI tools can summarize the week and spot patterns.
Who you would be working with
Founder, Club Cadence Consulting
Next steps
